From Stockagile you can process the return of an ecommerce purchase so that the stock appears correctly in our Inventory.
Requirements to be able to return an online order:
Have our ecommerce configured and webhooks activated.
Have the role of ecommerce owner or manager.
Steps to be able to return an online order:
Go to the ECOMMERCE > ORDERS section, you can use the search function to enter the sales number or the serial number assigned by the ecommerce and quickly find the order.
The return of an online order can be managed through the program or, alternatively, manually managed through the ecommerce.
If it is returned from Stockagile, the return process varies depending on the type of ecommerce:
Prestashop y Shopify: from within the order, click on the three dots at the top of the delivery and select the "Refund and return" option.
Woocommerce: from within the order, click on the "Return" button at the top of the delivery.
A blue informational bar will appear to indicate that the quantity to be returned for each product in the order should be selected.
Finally, save the changes to ensure that the return is processed correctly and the stock is updated.
It is also possible to force Zalando return orders to enter Stockagile directly as processed and received, through the Zalando detail screen.