When the ecommerce is configured correctly, orders arrive smoothly at Stockagile. However, sometimes, for various reasons, this may not be the case. In this case, check that the following points are correctly configured:
- Make sure you have your ecommerce properly configured according to the type of platform:
- WooCommerce: verify that you have properly configured the webhooks to create and update orders; as explained in the article How to configure the connection with WooCommerce.
- Prestashop: check that you have set the password correctly inside the Stockagile module of your Prestashop, as well as if the module is active; as explained in the article How to configure the connection with Prestashop.
- Shopify: You confirm that you have successfully linked both platforms, or if you need to authenticate again, due to changes made in Shopify (image attached). Follow the How to set up the Shopify connection article, which explains more about linking Stockagile and Shopify.
- Zalando: check that you have correctly linked both platforms. Follow the article explaining how to link Zalando with Stockagile.
- Amazon ES/USA: check that you have correctly linked Stockagile and Amazon ES/USA; as explained in the article How to set up the connection with Amazon.
- Make sure you don't have any firewalls blocking access from the Stockagile server to your ecommerce. The most commonly used is CloudFlare, a CDN (Content Delivery Network or Content Distribution Network) that manages and authorizes all requests to and from your server. In this case, make sure that CloudFlare does not block requests; if it does, you can fix this by adding the following IP's to your Cloudflare Whitelist: