Managing your subscription and accessing the billing portal
How to access the billing portal for your Stockagile subscription, add or update your payment method, and request changes to the details on your invoices.
From the billing portal you can manage your Stockagile subscription on your own: check your plan, review and download your invoices, and add or update your payment method.
In this article we explain the two ways to access the billing portal, how to update your payment method, and what to do if you need to change the tax details shown on the invoices we issue to you.
How to access the billing portal
There are two ways to get in, and both take you to the same portal:
Option 1: access through the direct link
Open the billing portal.
Enter the email address linked to your Stockagile subscription.
You will receive an access link or code at that address. Open it and you will go straight into the portal.
Option 2: access from the Stockagile panel
Open the SETTINGS module in the left-hand side menu.
Go to the SUBSCRIPTION section.
Click the link to the billing portal. The same portal as in the previous option will open.
Step 2: Billing Portal acces through Subscription.
Adding or updating your payment method
The payment method for your subscription is managed directly from the billing portal, with no need to contact us:
Access the billing portal using either of the two options above.
Go to the Payment method section.
Click Add payment method to register a new card, or edit/delete the ones you already have saved.
If you have several methods saved, set which one you want as the default: that is the one that will be charged for your upcoming subscription payments.
💡 We recommend keeping your payment method up to date to avoid a failed charge interrupting your service.
Do you need to change the details on your invoices?
The tax details shown on the invoices that Stockagile issues to you (legal name, tax ID, registered address, billing email, etc.) cannot be changed from the portal.
If you need to change any of these details, write to us through the support chat, telling us which field you want to change and the correct value. Our team will update it, and from that moment on your new invoices will be issued with the correct details.
💡 Keep in mind that the company details you set in SETTINGS > Company are the ones used on the documents you issue to your own customers (sales invoices, delivery notes, etc.), and they do not affect the invoices for your Stockagile subscription.